RentChecked · Trust and support
Support and reporting
Get help with RentChecked or raise a concern about a review, property record or personal information.
RentChecked is operated personally by Mickey for the controlled pilot. For support, email support@rentchecked.co.uk. For privacy or data-rights enquiries, email privacy@rentchecked.co.uk. General enquiries can go to hello@rentchecked.co.uk. These addresses reach the same monitored mailbox.
Choose a topic below to start a message in your email app. If no email app opens, copy the address into your usual mail service. Do not send tenancy documents, passwords, sign-in links or sensitive attachments.
Account or submission help
Describe the step that failed and the message you saw. If a submission’s outcome is uncertain, check My RentChecked before submitting again.
Email about account or submission helpReport a published review
Include the property page link, the review’s publication month and a short quote identifying the relevant passage. Explain what concerns you and why. Tenants, landlords, agents and other affected people can raise concerns; reporting does not guarantee removal. Do not identify the tenant or send private evidence.
Email a review concernIncorrect property information
Include the property page link, which field is wrong, and a public source supporting a correction if available. EPC, flood and crime information comes from external sources; consult the source notes on the property page. Some corrections may need to be made by that source.
Email a property correctionPrivacy concern
Tell us what information concerns you and where it appears. Share only enough context to locate it. We may need to confirm your identity safely when handling a request about your account.
Email a privacy concernSomething else
Use a clear subject and explain how we can help. This is not an emergency service; for immediate danger contact the emergency services.
Email a general enquiry