Review guidelines

Write from your own experience

Review a property where you genuinely lived. Describe what worked, what was difficult and what a future tenant should know. Be specific about events you experienced; distinguish facts from opinions and avoid guessing about someone’s motives.

Be fair and protect privacy

Critical reviews are welcome when they describe a genuine experience fairly. Do not include knowingly false claims, threats, harassment, discriminatory or hateful content, impersonation, spam or commercial promotion. Avoid unnecessary names, email addresses, phone numbers and details identifying neighbours or other tenants.

Prepare private evidence

Your tenancy proof needs to show your name, the property address and a relevant date. Redact unrelated financial information, account numbers, signatures and other people’s details where they are not needed to establish your tenancy. Do not obscure the information needed for verification.

Proof and original supporting photos remain private. Only upload photos you are entitled to share; avoid people, private correspondence and unrelated possessions.

What happens next

We check tenancy evidence and moderate the review before publication. Public reviews are anonymous: names and email addresses are not published, and tenancy dates show years only. Verification establishes the tenancy; it does not independently prove every claim.

Submitted revisions stay unchanged. Staff may Request changes; My RentChecked shows the feedback and lets you submit a new revision when available. Reviews with unverifiable tenancy evidence, prohibited content or unresolved concerns may be Not published. Publication is not guaranteed.

How ratings work

The property Score appears after three eligible verified published reviews. Landlord and management feedback remains separate. EPC, flood and crime information does not affect the Score. Read how tenant reviews work.

Need help?

Get support or report a concern. You do not need to publish personal evidence to challenge a review.